Trouble signing in

Help if you have trouble signing in to your account.

Updated over a week ago

First, make sure that you have activated your account properly. You should have received a signup confirmation email when you registered. Note: Premium accounts are confirmed automatically.

The confirmation email contains a link that you need to click to activate your account. If you can't find the email, you can check out the article on verifying your account.

If you’re having trouble signing in with your Facebook account, check there are no issues with signing into your Facebook account.

If your account is already activated/confirmed, you can use the forgot password page to request a password reset email. Fill in the email you used to sign up and you will receive a password reset link by email.

If you’re still having issues with logging in, please contact us.

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